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Warranty

    • All Andis electrical products have a 2-year or 5-year warranty (based on model) from the date of purchase. Products will be repaired or replaced (based on model) when proof of purchase is provided. When required, we ask that the shipping to our facility is covered by the customer. More details can be found in your product’s Use and Care pamphlet.

      Our Customer Support Team can be contacted by phone at 1-800-558-9441, chat via our website, or email at info@andisco.com to start a case for you.

      To view the full warranty click here.

    • If a blade set fails to cut to your expectations, Andis will replace the blade within 10 days of purchase, providing the receipt.

    • While Andis Master Blades and ultraEDGE Detachable Blades can be sharpened, Andis does not provide sharpening services. Many of our Andis Authorized Service Centers do provide sharpening services and you can view the list to find one near you.

      You can also purchase replacement cutters for your detachable blades! Andis offers replacement ceramic cutters that can be used on both your ultraEDGE and ceramicEDGE blades. Buy Your Replacment Cutter Here

    • The best way to determine if your product is under warranty is by checking your date of purchase. Our 2-year warranty period begins from the date of purchase or date of delivery. Be certain to retain your receipt for the length of your warranty period or register your product and upload your receipt here: Register Your Recent Purchase | Andis.

    • Yes, if you bought them directly from Andis or an authorized Andis dealer. Be certain that you retain your receipt to provide your purchase details.

    • If you buy something used or from an unauthorized third-party seller, we cannot honor the warranty on your product. Also, any modified units void an product warranty. Modifications may include any painting, cutting, or tampering with the unit. Please take a look at the Use & Care pamphlet enclosed with your product for more details.

      Also, wearable parts such as blades, foil heads, or cutters are not covered under the 2-year warranty. If your product wears out or becomes damaged over time, we recommend purchasing a replacement blade, foil, or cutter.

    • Please contact Customer Support at 1-800-558-9441 or email us at info@andisco.com so we can gather all of the necessary information, create a case for you, and get you everything you need to return your order to our facility.

    • Unfortunately, we are unable to offer extended warranties at this time.

    • Nearly all clippers and trimmers can be repaired. However, depending on the price of the repair and shipping, it may be more cost effective to simply buy a new unit if it’s not under warranty.

    • Pricing is based on model for repairable units. Fees are a flat rate and cover diagnosis, parts, labor, and the return shipping to any US address
      Current Pricing:
      ■ Level 1: $30.00 For Models AAC-1, D8, GO/GTO/GTX, LCL, RT-1 and US-1
      ■ Level 2: $50.00 For Models CTA-1, LCL2, MBG Series, ML/GC and MTC
      ■ Level 3: $75.00 For Models AG/AGC/BGC, AGR/BGR Corded Only, DBLC-2, MLC, ORL/ORLS and SMC

      To request this service and set up a case or if you do not see your model listed, our Customer Support Team can be contacted by phone at 1-800-558-9441, chat via our website, or email at info@andisco.com to start a case for you.

    • If your product is sent directly to the Andis factory in Wisconsin, we are only able to accept credit card payments (Master Card, Visa, Discover and American Express) and are unable to accept cash or checks. Payment for repairs is required prior to service being started. Once your unit arrives at our facility, a Customer Support team member will contact you for payment.

    • We will happily replace any product that we cannot repair and is still under warranty.

    • Please contact Customer Support at 1-800-558-9441 or email us at info@andisco.com so we can gather all the necessary information, create a case for you, and get you everything you need to return your order to our facility.

    • Yes! We recommend reaching out to us before sending any product in so we can create a case and get you all of the information you need.

    • Not including transit time to and from our factory, repairs typically take 5-7 days once we’ve received your item.

  • Customer Support & Repair Center Hours
  • PHONE: 1-800-558-9441
  • HOURS: Monday-Friday, 8am-3pm CST
  • Return Address
  • ANDIS COMPANY
    Attn: Returns
    1800 Renaissance Blvd.Sturtevant WI 53177, USA